Terms and Conditions

These terms and conditions govern your use of our website. Please read these terms in full before you use this website. If you do not accept these terms and conditions, please do not use this website. Your continued use of this website confirms your acceptance of these terms.

Alcohol Sales:

All alcohol is sold in accordance with the Licensing (Jersey) Law 1974.
No Alcohol will be sold to any person under the age of 18 years of age or any customer who is unable to provide photographic identification.
The driver reserves the right to refuse delivery should they not be satisfied that the customer is over 18 years of age and will challenge anyone who looks under 25.
Alcohol can not be sold to anyone who is already under the influence of alcohol.
The named customer supplied on the invoice must be the recipient of the delivery.

Website access

1.1 It is not necessary to register with us in order to use most parts of this website. However, particular areas of this website will only be accessible only if you have registered.

Use of website

1.2 This website may be used for your own private purposes and in accordance with these terms and conditions.

1.3 You may print and download material from this website provided that you do not modify or reproduce any content without our prior written consent.

Website uptime

1.4 All reasonable measures are taken by us to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.

1.5 Where possible we always try to give advance warning of maintenance issues that may result in website down time but we shall not be obliged to provide such notice.

Visitor provided material

1.6 Any material that a visitor to this website sends or posts to this website shall be considered non-proprietary and non confidential. We shall be entitled to copy, disclose, distribute or use for such other purpose as we deem appropriate all material provided to us, with the exception of personal information, the use of which is covered under our Privacy Policy.

1.7 When using this website you shall not post or send to or from this website any material:

(a) for which you have not obtained all necessary consents;

(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;

(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.

1.8 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.

Links to and from other websites

1.9 Throughout this website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website you do so at your own risk.

1.10 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:

(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;

(b) you do not misrepresent your relationship with this website; and

(c) the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.

1.11 By linking to this website in breach of clause 1.10 you shall indemnify us for any loss or damage suffered to this website as a result of such linking.

Disclaimer

1.12 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and, or up to date.

1.13 All material contained on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion.

Exclusion of liability

1.14 We do not accept liability for any loss or damage that you suffer as a result of using this website.
1.15 Nothing in these terms and conditions shall exclude or limit liability for

1. (a) death or personal injury caused by our negligence;

2. (b) fraud or fraudulent misrepresentation;

3. (c) any other liability to the extent it cannot be excluded or limited under applicable law including (as applicable) under the Consumer Protection (Unfair Practices) (Jersey) Law 2018, the Supply of Goods and Services (Jersey) Law 2009, the Distance Selling (Jersey) Law 2007, and the Consumer Safety (Jersey) Law 2006, such applicable law as amended, updated and in force from time to time.

Cancellations, returns and refunds

1.18 All customers have the right to cancel their order under the Distance Selling (Jersey) Law 2007
If you wish to cancel your order:

(a) you can notify us by email to Info@orderitje.com before we have dispatched the goods to you; or
(b) where goods have already been dispatched to you, by returning goods to us in accordance with the clause below.

You can return goods you have ordered from us for any reason at any time within 14 days of receipt for a refund or exchange. The costs of returning goods to us shall be borne by you.

The right to return the goods to us as referred to the clause above will not apply in the following circumstances,

(a) in the event that the product has been used and not in a re-sellable condition;
(b) the return has not been pre-authorised by us.
(c) Goods that have a ‘use by’, ‘best before’ or ‘BBE’ date which has expired;
(d) Chilled or frozen products;
(e) Goods that cannot be returned for hygiene or safety reasons once unwrapped, unpackaged or unsealed (such as sealed food products, sealed drink products, personal grooming products, medicines, certain items of clothing and certain baby products);
(f) Newspapers and magazines;
(g) Newspapers and magazines;
(h) Gift cards, e-top-ups, lottery tickets and scratch cards; and
(i) CDs, DVDs and computer software.

Cancellations by us

We reserve the right to cancel the contract between us if:

(a) we have insufficient stock to deliver the products you have ordered (and you have not opted for any substitutions);
(b) one or more of the products you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

If we cancel your contract we will notify you by email and will refund any payment taken by us to the credit card or debit card that you used to pay for the products with, as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

Law and jurisdiction

These terms and conditions are governed by Jersey law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of Jersey.

Typographical Errors

In the event a product is listed at an incorrect price due to typographical error or error in pricing information from our suppliers, taxes or duty changes, we shall have the right to refuse or cancel any orders listed at the incorrect price whether or not the order has been confirmed.